Retail Consulting
To stay competitive, retailers must implement solutions to grow and satisfy the customer base, manage dynamic supply chains, and implement new workflows to reduce cost, while simultaneously enhancing the customer experience. Our firm’s retail consultants help retail industry clients in Nashville and beyond to create the best solutions, ranging from process and workflow improvements, application development, e-Commerce strategy, and business transformation.
Multi-location lifestyle retail storeSituation:Our client needed assistance during a time-sensitive roll-out of their new Point of Sale (POS) devices.Impact:Our team provided professional guidance during this organization's transition by providing project management and quality assurance (QA) services. This initiative enabled a successful and timely roll-out implementation of their new Point of Sale (POS) systems to this retailer's 750 stores nationwide.Solution:Business Transformation, Process and Workflow Improvements
Shared Services Organization Providing Common Benefits Package, Payroll, and Benefit Administration for Several Restaurant BrandsSituation:Client was using an outdated and unsupported payroll system to support the weekly payroll activities for 24k+ employees located at four different restaurant brands in North America. They needed to implement a new payroll system capable of handling complex pay rules for a workforce consisting of salaried managers and hourly tipped and non-tipped employees. The system also needed to interface employees and labor/time reporting with two separate POS systems and seventeen payroll/benefits vendors.Impact:InfoWorks provided a project manager, test manager, technical business analyst, and general ledger business analyst to manage and assist with the implementation. The team worked with the payroll application vendor and client team to build the project plan and manage and assist with activities related to integration and vendor feeds. Testing included three parallel test phases and data conversions to successfully implement the new application and integration within an aggressive nine month timeline.Solution:Cloud-Based Solutions, Application Development
Fortune 500 automotive supplierSituation:Global automotive manufacturer wanted to expand their eCommerce presence based on a detailed market study. Primary drivers were to increase market exposure and attract higher margin opportunities from retail consumers.Impact:Large increase of searches for their branded products on major search engines as well as company website. In addition, search optimization improved company's rankings above competitors.Solution:Process and Workflow Improvement
FEATURED Retail CONSULTANTS
Misty Leopper has over 20 years of project experience in defining application requirements, defining business process and workflow requirements, application development and testing, systems administration, systems analysis, and technical support in a variety of industries.
Kathleen Wark is a certified Project Management Professional (PMP) with over 30 years of combined business, systems implementation, project management, and leadership experience in a broad spectrum of positions across a variety of industries, as well as the U.S. Military.
Larry Cotton is a Project Management Professional (PMP) skilled in leading project teams and developing and using comprehensive analysis tools and performance metrics to drive results with demonstrated success in program and project management in complex organizations, operations analysis, and planning and management.