Ms. Ficken is a Principal Consultant within the healthcare industry. She holds both project management (PMP) and change management (Prosci) credentials. She has a passion for helping organizations prepare for and execute change at all levels. She has worked with both new and established teams to define roles, responsibilities, and operating models. Her strong communication, analytic, and organizational skills enable her to excel in a variety of business environments. Specific areas of expertise include vendor selection and consolidation, technology and training implementation, stakeholder engagement and activation, and business process improvement.