Our client, a value-based care group, sought to identify and select a TPA to expand partnerships with national and regional payors. In the midst of vendor selection, an acquisition announcement complicated requirements.
Using an agile approach, the InfoWorks team managed the vendor selection process and pivoted quickly to business case development upon the announcement of an impending acquisition.
Despite the shifting scope and external changes, the InfoWorks team won praise from our client for delivering high-quality work, ensuring they were prepared for both the vendor selection process and future business developments.
Our client, a value-based care division, sought to identify and select a Third-Party Administrator (TPA) to expand partnerships with national and regional payors. The project faced significant uncertainty from the start as vendor outsourcing was new territory for them. The InfoWorks team needed to help them navigate the vendor selection process and make complex decisions regarding their outsourcing strategy.
Midway through the project, our client’s parent company announced the sale of its Medicare business, including our client’s division. This introduced further ambiguity, placing the timeline for transitioning to a TPA in question. Additionally, the client lost a key team member shortly before the project’s completion.
The InfoWorks team maintained strong communication and alignment through regular check-ins with the client, internal sync-ups, and proactive adjustments to changing conditions. As project goals shifted, the team quickly pivoted, shifting from vendor selection to developing a business case for the new acquiring company. Each team member adapted, wearing multiple hats to ensure continuity and quality, engaging third-party vendors while supporting the client’s internal team through the transition.
Despite the shifting scope and external changes, the InfoWorks team delivered high-quality work, ensuring our client was prepared for both the vendor selection process and future business developments. The client praised the team’s adaptability, collaboration, and commitment to success, requesting the same team for future engagements.
