Areas of Expertise
An award winning business services consulting firm, InfoWorks is Middle Tennessee’s trusted partner. More than 250 healthcare organizations, financial service companies, universities, non-profits and manufacturers rely on InfoWorks to leverage technology to improve performance and increase stakeholder value. Nearly 100 consulting professionals strong, InfoWorks is employee owned, ensuring that client satisfaction is our number one collective concern for more than 18 years.
Healthcare Services is a key strategic focus for InfoWorks based on deep relationships within the Nashville healthcare community, experienced leadership, and a long list of successful engagements with healthcare organizations ranging from hospital systems to payers and provider organizations. With the addition of Rebecca Munn, InfoWorks has expanded and enhanced our strategic consulting repertoire. With a proven track record of exceeding the expectations of our clients in supporting the drive towards the triple aim of healthcare, InfoWorks is a leader in closing gaps to reduce costs, improve quality, and enhance patient and provider satisfaction.
Knowing your market and competitors is the first step in transitioning internal structures to sustainable business models able to withstand radical changes in healthcare. InfoWorks offers healthcare organizations the strategy, tools, and implementation support necessary to close the gaps with the end in mind, leveraging skills such a Lean Six Sigma and Prosci change management:
- Expand market share
- Optimize operations and revenue cycle
- Electronically connect the continuum of care
- Develop new platforms and care delivery models
Without the right information and business intelligence, solving tough healthcare challenges becomes unmanageable. InfoWorks offers the strategy, process, analytics, and technology expertise necessary to create high-impact dashboards. In addition, we assess data quality and design and implement data governance to solve for ongoing data integrity. With actionable data, including leading indicators, at their fingertips, C-level healthcare executives are more prepared to make rapid decisions. Visualization solutions customized to the client need include:
- Clinical, financial, and operational metrics
- Leadership key performance indicators/KPIs
- Trends analysis
- Quality analysis
- Data governance
- Data validation
Healthcare Reform Optimization
With ICD-10 transition set for October 1, healthcare reform is now impacting every facet of healthcare from clinical support, to patient satisfaction, to reimbursement. InfoWorks is the right partner to help healthcare organizations achieve the intended benefit of mandates, including lowering costs, improving quality, and enhancing patient and provider satisfaction. InfoWorks offers the assessment, process improvement planning, integration analysis, systems, and workflow design necessary to handle the multitude of complexities with the Affordable Care Act including:
- Meaningful Use 2/3
- Patient Engagement
- Electronic Health Record
- Value-Based Care
- Population Health Management
Stakeholder Experience & Activation
Patient satisfaction is increasingly important as consumer choice increases. Gauging the impact of the sum of all interactions that influence patient, provider, and market perception is priceless in terms of expanding and protecting market position and improving clinical outcomes. InfoWorks offers the strategy, analysis, strategic communications, engagement models, contact center metrics, process and service definitions, and training to ensure that clients are maximizing market position, improving quality and minimizing risk. Services include:
- Patient engagement and satisfaction
- Market engagement and activation
- Physician engagement and activation
- Stakeholder collaboration and activation
- Portal optimization
Non-profits, despite their charitable mission, are businesses, and the principles and disciplines that drive for-profit organizations also drive the non-profit world. To effectively operate a non-profit requires strategic planning and proficient governance. It requires sustained fundraising and outbound communication on progress and milestones.
InfoWorks has a great deal of experience helping Middle Tennessee non-profits define their strategic direction and implement tactical solutions that enable them to effectively serve their constituency, and remain accountable to their “shareholders” and board. InfoWorks also brings clarity to governance and helps create internal systems that adhere to the necessary checks and balances required by state and federal designations.
If there is one industry segment that has truly undergone transformation, it is manufacturing. Technology has changed the dynamic of this industry in so many ways, and the globalization of manufacturing presents constant challenges that range from systems integration to complicated logistic models that require constant monitoring and adjustment.
InfoWorks has kept pace with the ever-developing manufacturing world and brings a unique perspective when it comes to delivering business solutions that are impactful, efficient, and sensitive to all the moving parts of a manufacturing operation. From existing system upgrades to highly complex ERP implementations, InfoWorks applies a strategy that keeps productivity, on-time delivery, and cost effectiveness at the top of the priority list.
The financial services industry, like healthcare, requires a great deal of precision and regulatory compliance. And financial service providers must insist on the highest standard of accountability if their business is going to grow and thrive.
InfoWorks has a great deal of experience assisting financial professionals with their internal and external IT and business requirements. Specific project scope examples include the development of client portals for accessing online account information and status; modeling programming to assist with reporting analysis; and security enforcement for compliance and data protection.
InfoWorks knows that a differentiated strategy is required for organizations to survive and thrive in this era of hyper-competition. Successful strategy and application of technology reflects an honest assessment and understanding of the present and, more importantly, a clear vision of the future.
InfoWorks works shoulder-to-shoulder with you to craft winning strategies, develop effective roadmaps, and successfully navigate those roadmaps. Additionally, InfoWorks assesses and improves your organizational resiliency so that the unexpected will not derail your progress.
Changing the direction of your business can be continual, incremental, or a bold, redefining transformation. In any case, InfoWorks can help you ask the right questions, identify the right path, and align your resources to achieve sustainable, measured results.
InfoWorks’ strategic review prepares organizations for the right transformation. Whether that applies to mergers and acquisitions, a dramatic shift in product development, or a revamping of internal operations, the assessment process uncovers challenges and opportunities that are often hard to spot when you are living and breathing the day-to-day business.
Business Model Development
Business models must create compelling value for all stakeholders: customers, employees, vendors, communities, and owners. InfoWorks can assess the sustainability of your current models, and ultimately help you create a new one that enables your company to lead rather than follow the competition.
The foundation of a successful business is people. How those professionals are supported, encouraged, and rewarded; how their beliefs, professional aspirations, and personal goals align with that of the organization will ultimately determine success.
Organizational Assessment and Development
The foundation of a successful business is people. How those professionals are supported, encouraged, and rewarded and how their beliefs, aspirations, and personal goals align with that of the organization will ultimately determine success.
InfoWorks believes that hiring the right people and continuing to invest in them will yield critical short-term and long-term benefits. We work with companies of all sizes to assess their organizational challenges. Through that analysis, we identify:
- A strategy for managing change
- A roadmap for securing a well-defined, healthy corporate culture, and
- A performance structure for recruiting, retaining, and training top talent
Change management in business is always accompanied by a period of adjustment for your internal team. The goal is to not allow that adjustment to negatively impact your customers or your operations. To achieve that goal requires assertive, proactive planning that identifies challenges and opportunities well before they are encountered.
Based in Nashville, InfoWorks has an extensive portfolio of clients who have undergone change management and transformation at virtually every level: process evaluation, IT service capabilities, corporate and organizational restructuring . . . these are just a few scenarios where having a professional guide can bring clarity and confidence to an organization in transition.
Business & Technology Consulting
The business world has grown increasingly sophisticated and competitive, particularly as it pertains to emerging technologies and their application to business operations, marketing, sales, and growth strategies. InfoWorks helps bridge that gap by providing a uniquely qualified, outside perspective on Information Technology that functions more like a partnership than a typical consulting model.
We maximize your current capabilities, and identify opportunities to prioritize and budget for the short- and long-term initiatives that will elevate your company’s performance in terms of productivity and capital gain.
InfoWorks departs from the traditional IT consulting relationship because we operate as an authentic extension of your existing team. We listen, make assessments based on our expertise, and then make recommendations on how to implement change.
Analytics and Business Intelligence
Based in Nashville, InfoWorks has a wealth of experience when it comes to transforming data into valuable business intelligence and analytics. We have a team of experts on staff who can help drive initiatives that bring more definition and application to your data resources. We begin with your goals, then we develop an integration plan, and finally we provide a user-friendly interface to help you manage your information on a daily basis.
InfoWorks leverages its IT and business consulting roots to implement numerous business intelligence and analytics solutions in Nashville. Four of our primary areas of expertise are:
- Analytics and Reporting
- Metrics and Dashboards
- Data Warehouse Architecture and Optimization
- Performance and Risk Management
Software solutions have been a key part of InfoWorks’ business since our founding in 1997, and nearly 75% of our consulting team has extensive experience in this area. Over this time, our team has established a reputation for successfully combining our expertise in business process design with the technical skills needed to create innovative software solutions that help our clients achieve their goals. InfoWorks uses a proven project methodology to reduce project risk and to increase the odds of success. The typical project covers the full project life cycle, including requirements, design, development, testing, quality assurance, training, and documentation.
InfoWorks strives to understand the specific needs of each project and to craft a team with the right mix of skills to make that project successful. Our team enjoys working together to solve challenging problems, and we bring this collaborative spirit to our client interactions throughout the project lifecycle, striving to include business stakeholders at all points during the development process. Our Software Solutions team has experience working with a variety of technologies within a diverse portfolio of project types.
- Custom Application Development– InfoWorks has partnered with clients to build a wide range of custom applications. Our primary area of expertise is in web-based application development, most often leveraging Microsoft .NET or Java technologies.
- Systems Integration– InfoWorks has worked on many projects to build interfaces between existing systems, helping our clients to increase automation and reduce the time and errors associated with data transfer tasks that would otherwise be completed manually.
- Package Analysis and Selection– In some cases, a variety of off-the-shelf products exists to meet a particular need. Our same team of business analysts and technical consultants who help analyze the requirements before building an application from scratch can help clients navigate the process of assessing the available options for existing software packages. This helps clients better understand which solutions will best meet their needs and aids in the implementation process.
SharePoint and Office 365
SharePoint is a valuable tool that delivers enterprise content management, business intelligence, web content management, enterprise search, and social capabilities.
InfoWorks’ SharePoint clients range from small-and medium-sized businesses to large corporations. We perform installations utilizing on-premises hardware, as well as hybrid and full cloud-based solutions. Scope of services includes:
- Upgrades and update installation
- Workflow management that ranges from simple to complex
- Helpdesk solutions; integration with external systems; dashboards based on data in SharePoint, Microsoft Excel, or Microsoft SQL Server
- Streamlining information gathering or kick-off processes using InfoPath and native SharePoint forms
- Utilization of social channels to capture knowledge capital and onboarding new employees
Office 365 combines the familiar Microsoft Office desktop suite with cloud-based versions of the latest collaboration and communication tools from Microsoft— all delivered as a subscription service. Which means you can make your employees more productive while managing costs. The Microsoft service is financially backed with an industry-leading 99.9% uptime service level agreement. With a flexible, per-user licensing model, Office 365 allows you to deploy services on your schedule and purchase only what you need.
InfoWorks is a business solutions expert. We're not a hardware or software reseller. And as a Microsoft Silver Partner, we can get your business, large or small, on track to cut IT costs and quickly respond to ever-changing business needs with Microsoft Office 365. This solution provides a productivity experience that is unmatched in today’s business environment and will help you get more done in less time.
Business Process and Technology Optimization
InfoWorks partners with organizations that are growing and are looking to better scale their business and technology processes.
Our team analyzes the technology and operational side of your business and emerges with a holistic assessment of those processes and technology tools that are lacking in efficacy, or are simply slowing down an organization. This analysis generates a planning strategy that enables a client to sharpen the tools they have in place, or do away with them entirely. The goal of this exercise is to reduce costs and streamline workflow to collect savings that tie back to the profitability and sustainability of the organization.
We have a team of business process experts that lead clients in the following areas:
- Business and Technology Assessments
- Processing Mapping
- Benchmark Assessments
- Continuous Improvement
InfoWorks has found that many of its clients often need short-term solutions that bring about long-term results. In some instances that means dedicated C-level personnel to help guide a company through a period of transition. In other circumstances, InfoWorks works in collaboration with companies to supplement needed services or project-driven initiatives. Additionally, InfoWorks can provide experience and value in outsourced management or managing technology support for organizations that do not want to make this one of their core competencies.
Organizations often need technology resources to augment their current software development projects and teams. InfoWorks provides developers that work on custom application development projects, provide architecture and design expertise, integrate systems, execute testing, and maintain applications. Our resources can successfully join a team at various stages of the software development lifecycle. Additionally, our resources have successfully worked in a variety of software development methodologies.
IT Support Services
IT support services are provided by a team that handles system administration responsibilities for businesses and non-profit organizations in Middle Tennessee. Services include:
- Management and administration of all IT systems software as well as desktop computers, printers, routers, switches, firewalls, computer/LAN and telecom networks, security updates and patches
- Responsibility for infrastructure, web services, and application administration, including software upgrades, troubleshooting network outages, and providing solutions to helpdesk requests
- Assessing governance and coordinating reviews of security, compliance, and business continuity and disaster plans
Companies in transition are oftentimes re-thinking senior leadership roles. In this scenario, there can be confusion as to who is steering the ship and what course is going to be most beneficial to pursue.
InfoWorks has a great deal of internal, in-depth executive expertise. For clients undergoing change, we have the capability of inserting a seasoned leader to help a company right itself and plan a strategy for financial and operational success. The InfoWorks leadership team includes chief executive, financial, operational, and information officers. Their tenure and scope of work can be customized by the client or defined after an initial assessment.
Project management is a crucial skill set for Nashville companies in transition or implementing initiatives. The experienced project managers on our team, many with PMP certifications, can provide project management expertise for simple to complex mission critical IT projects in Nashville. Past project management responsibilities have included managing 100+ corporate employees on multi-million dollar projects, as well as coordinating small projects for non-profit organizations.