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Lessons in Driving Value

by: Meredith Ficken

As consultants, we frequently find ourselves in situations where we must describe, demonstrate, or even quantify the value we are bringing to the table. We have become accustomed to answering questions like Why is this role a good fit for an outside resource? or Can you help me understand the ROI? While questions such as these may be more commonplace in a consulting environment, they...

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Is Your Organization Ready for Change?

by: Lane Newsom

Change at an organizational level typically brings along some level of performance disruption.  Whether there is a process change that requires developing new routines for your front line employees, or a learning curve associated with a new customer relationship management system for your sales team, there is usually a temporary drop in performance compared to the status quo.  This temporary disruption can be minimal, or...

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Helping Clinical Practices Move to the Medical Neighborhood

by: Anne Nita

In the United States, the healthcare system is perceived to be the key driver of health and health outcomes and usually serves as the focal point of efforts to improve health. However, transforming the healthcare delivery system in and of itself may not lead to the desired improvement in health outcomes.  Research demonstrates that improving population health and achieving health equity also will require broader...

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Reporting Physician Quality to Medicare as an Accountable Care Organization

by: Kristen Webb, M. Ed., Lean/Six Sigma Certified Green Belt

Even among healthcare professionals, reporting physician quality can often be a confusing subject. Different entities have different quality requirements, and even within a single organization, different programs require reporting for different measurements to satisfy payment goals. Of course, as federal standards are often used as a baseline for all other programs, the Center for Medicare/Medicaid Services (CMS) requirements are most frequently discussed and, just as...

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Is Your Changing Market Environment Putting Pressure on Your Process Effectiveness?

by: Laura Buchanan, RN, BSN, MBA

Are your processes stagnant? Has your external environment shifted on you, requiring a review? Or, are you in need of a mini-process improvement methodology to help refine some of your work processes?  In coaching physician practices on transformation activities, many practices are using a quick and easy process improvement strategy taught by the Institute for Healthcare Improvement (IHI). This methodology is called PDSA.  PDSA stands...

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Moving in: How a Change in Location Affects More Than Your Address

by: Matt Dolson

To many of my friends, I am known as ‘the friend with a truck’. Many of you may be grinning, as you know this means I am the personal mover of choice whenever a friend is moving somewhere new. Needless to say, I am experienced in helping people organize themselves in a new space and in enhancing their ability to acclimate. Most recently I worked...

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Weight of the World

by: Laura Buchanan, RN, BSN, MBA

With all of the changes and challenges in healthcare today there is the sense of having the weight of the world on one’s shoulders. Whether you’re a CEO, CNO, COO, CIO, Middle Manager or front line supervisor, your plates are full already and you’re being required to take on more responsibilities. You ask – where am I to find the time to do one more...

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Getting Started on the Road to Transforming Clinical Processes

by: Laura Buchanan, RN, BSN, MBA

All facets of clinical practice, whether primary care provider, specialist, hospital, or post-acute, are facing the need to transform clinical processes sooner than later to avoid dings to Medicare Reimbursement. The effectiveness of a clinical encounter is having a more significant impact on quality outcomes for the patient and reimbursement to the healthcare provider than ever before. For example, with an acute care hospital discharge,...

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Where’s the value?

by: Dustin Wuest

It would be hard to find two topics that were discussed more in 2016 than value-based healthcare and the rising cost of pharmaceuticals.  For many of us, these topics represent the two largest disruptions to a market that we have seen in our lifetime.  As a person that strongly believes in disruption, I saw it fitting to write about both of these in the same...

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The Connection Between Quality and Payment Reform- Why Should I Care?

by: Alan Taylor

There is a lot of information circulating through various channels these days about healthcare reform, Obamacare, quality improvement, and reducing the cost of care.  Unfortunately, most of those are filled with acronyms and are written in a way that can only be understood by people in the healthcare profession.  In order to help identify why consumers of healthcare should be interested in healthcare quality and...

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